The Pioneer Difference

The Pioneer Way of Doing Business

Thank you for considering Pioneer Exteriors for your home improvement project. We think you owe it to yourself to consider Pioneer before you make a final buying decision. In this competitive and sometimes confusing industry, it is hard to decide with whom to do business. Talk to us and you will get straight answers to your questions. It is what you deserve! Our suggestions and estimates are always free. It is our job. We put the customer first. We know the rewards will follow.

The People That Make Up The Company

Many of the smaller companies in this industry make heavy use of subcontractors. This may allow them to avoid paying family and retirement benefits. It may not be conducive to consistent service quality.
Our employees make Pioneer what it is and what it has been since 1960. Thomas J. “Smitty” Smith has been overseeing our manufacturing for forty-three years. From our sales staff through our internal support team, all work hard and remain dedicated to you, “The Customer.” We look forward to serving you another forty years.

Experience

Of all the five checkpoints, this is perhaps the easiest to validate. How long has the company been in business? If a new company, do the principals have experience in the door and operator industry? How much?

Workmanship

This may be the most important checkpoint. And it is also very easy to verify. Does the door dealer have satisfied customers? If so, do they have letters of recommendation from their customers? Depending upon the project, you may want to talk to a customer or two.

Code and Regulatory Compliance

There are numerous requirements pertaining to safety and the installation of a garage door system. Federal, state, and local codes and regulations must be followed. Ask the dealer you select about how they comply with the codes in your city.

Insurance Coverage

It is important to you that the company carries proper insurance on their business and employees. One checkpoint is to ask for a copy of the company’s Certificate of Insurance. If they don’t have one or hesitate to comply with your request, it could be a negative signal.

Financial Integrity

Depending on the size of your project, financial integrity of a company can be very important. Although this is a sensitive issue, a dependable, honest company won’t mind telling you about the basic financial integrity of their company.

Selecting the right company is as simple as asking a few questions. The most important deals with the issue of reliability. Is the dealer dependable, trustworthy and safety-conscious? These questions take only moments to answer, and yet they can help you avoid tremendous problems in the future